Macy's Reviews

Macy's Return Policy Overview

Macy's return policy allows for returns within 30 days of purchase for most items. Items must be returned in original condition with tags attached, and a receipt or proof of purchase is generally required for a full refund.

Key Points:

• Standard Return Period: 30 days for most items.
• Extended Holiday Returns: Purchases made from October 7, 2024, can be returned until January 31, 2025.
• Exceptions:
  • Apple Products: Must be returned within 14 days.
  • Jewelry and Watches: Return period is 30 days.
  • Beauty Products: New or gently used items can be returned within 30 days.
  • Furniture and Mattresses: Specific conditions apply, including restocking fees.
  • Last Act Items: These are final sale and cannot be returned.

Return Methods:

• Items purchased online can be returned by mail or at a store.
• In-store purchases must be returned to a store.

For any returns, ensure items are in saleable condition and retain all original packaging.

To open an account on macys.com, follow these steps:

1. Visit the Create Account page on macys.com.
2. Fill out the online form with your first name, last name, email address, and password. For a stronger password, use a combination of uppercase, lowercase, and numbers.
3. Enter your date of birth.
4. Select your preferences for receiving emails about sales, events, new arrivals, and more. You can also opt to receive text alerts on Macy's offers & sales straight to your phone.
5. Click on create account.

After creating your account, you can sign in to check out faster, earn points while you shop, manage your account preferences, and more. If you started creating a macys.com account in store or by phone, complete the setup by following the steps sent to you via email or text message. Your account will be activated once you fill out and submit the online form from the link sent to you.

Please note that on the day you're approved for your Macy's Card or Macy's American Express® Card, plus the following day, you'll receive a 20% new account discount for purchases made in store and at macys.com using your new card, up to a total of $100 in savings over the two days. Enjoy shopping at Macy's!

Here are the top 10 alternatives to macys.com:

1. Kohl's: A popular American department store chain offering a wide range of products, from fashion and accessories to sports equipment, toys, electronics, and bed/bath supplies.
2. Nordstrom: Known for its wide selection of luxury brands of clothing, cosmetics, skin care, and fragrances, as well as items for your home.
3. Dillard’s: A popular store in the south and midwest, Dillard’s offers a wide range of fashion and accessories for men, women, and kids.
4. JCPenney: With over 800 locations throughout the United States and Puerto Rico, JCPenney offers quality clothing, home goods, and accessories at reasonable prices.
5. Target: Known for its wide variety of goods and competitive prices.
6. Walmart: A multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores.
7. TJ Maxx: An American department store chain, selling at prices generally lower than other major similar stores.
8. Burlington: A leading off-price apparel and home product retailer.
9. Ross Stores Inc.: An American chain of discount department stores.
10. Stein Mart: A discount men and women's department store.

These stores offer a wide range of products, competitive prices, and exceptional customer service. They are all great alternatives to Macy's for your shopping needs.

Macy's Return Policy allows most items to be returned by mail or in-store within 30 days of purchase. Store returns are free. Star Reward members receive free return shipping, while non-Star Reward members will have a $9.99 return shipping fee deducted from their refund. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable. Cosmetic or fragrance products purchased at Macy's that do not meet your needs will be accepted for return. Items purchased in a store must be returned to a store. Items purchased online can be returned to a store or by initiating the return online.

As for Macy's Shipping Policy, Macy's Star Rewards Platinum & Gold members get free shipping, no minimum when shopping at Macy's with their Macy's card. Silver & Bronze members get free shipping with a minimum of $25.00 purchase. All other shoppers get free shipping with a minimum of $49.00 purchase. Macy's has three shipping options: Standard, Premium, and Express. Standard shipping estimated delivery for in-stock merchandise is between 3-6 business days.

Macys.com offers a variety of payment methods for online purchases. These include the Macy's Card, Macy's American Express Card, third-party credit cards (American Express, Visa, MasterCard, and Discover), PayPal, Macy's Gift Cards/E-Gift Cards, and third-party gift cards. Additionally, payments can be made by phone by calling a specific number and providing valid information about a deposit account at a U.S. bank. Payments can also be sent by mail to a specific PO Box address. For in-store payments, cash, check, debit card, or money order can be used at any register in any Macy’s store. However, credit cards or gift cards are not accepted as payment on a Macy's Credit Card or Macy's American Express® Card, and at this time, debit cards are only accepted as payment in store.

Macys.com has a pricing policy for online merchandise that includes Offering Prices, Sale, Permanently Reduced Merchandise, Limited to Stock on Hand, While Supplies Last, Everyday Value, Lowest Prices of the Season: If Purchased Separately, Value Added Promo Codes, and a Price adjustment policy.

In terms of shipping, Macy's Star Rewards Platinum & Gold members get free shipping, no minimum when shopping at Macy's with their Macy's card. Macy's Star Rewards Silver & Bronze members get free shipping with a minimum of $25.00 purchase. All other shoppers get free shipping with a $49.00 minimum purchase — contiguous U.S. only.

For Standard Shipping, the costs and delivery timing vary. For Continental U.S., it's free when using your Macy's card for Platinum & Gold Members, Free Shipping on $25+ pre-tax purchase / $10.95 on under $25 pre-tax purchase for Bronze & Silver Members, and Free Shipping on $49+ pre-tax purchase / $10.95 on under $49 pre-tax purchase for all other shoppers. For Alaska, Hawaii, Military Addresses and U.S. Territories, it's $10.00 when using your Macy's card for Platinum & Gold Members, $10.00 on $25 + pre-tax purchase/$20.95 on under $25 pre-tax purchase for Bronze & Silver Members, and $10 on $49 + pre-tax purchase /$10.95 on under $49 pre-tax purchase for all other shoppers. International shipping rates are calculated by Borderfree.

The expected delivery for standard shipping for in-stock merchandise is 3-6 business days later after the order is received. For international shipping, select International Shipping for information.

Yes, Macys.com offers a wide array of home decor items. You can find products ranging from wall art, artificial plants, window treatments, pillows & throws, lighting, to accent furniture. They also have a section for sale, clearance & closeout deals on home decor. Some of the items available include outdoor planters, fabric gnomes, curtain panels, chair pad seat cushions, and more. The prices, ratings, and providers for these items vary. So, you have a lot of options to choose from based on your preferences and budget. Happy shopping!

Macy's offers a wide range of brands. Some of the popular ones include I.N.C., Alfani, Charter Club, and Sun + Stone. In the women's section, brands like A Pea in the Pod, adidas, Adrianna Papell, Aerosoles, Alex Evenings, Alfani, Anne Klein, and Armani Exchange are featured. For all brands, some of the featured designers include A Design Studio, A Pea in the Pod, Acme Furniture, adidas, Adrianna Papell, Aerosoles, Alfani, and Armani Exchange. Macy's also supports diverse voices by investing in underrepresented designers and brands, including women-owned brands like Beautyblender, Sunday Riley, Oma The Label, and MinkeeBlue. This is just a small selection of the brands available on Macys.com. There are many more to explore.